TeeGo Privacy Policy

Last updated: 3 Feb 2025

1.     Introduction

1.1.  At TeeGo ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.2.  This policy applies to all personal data collected by us, whether you are a member ("Member") or a guest ("Guest") using our website, products, and services.

2.     Information We Collect

2.1  We may collect and process the following categories of personal data, depending on your interactions with us:

a)     Identity Data: Your full name, username, date of birth, gender, and photo (if applicable).

b)    Contact Data: Your billing address, delivery address, email address, and phone numbers.

c)     Biometric Data: Your fingerprint or imagery of your face for facial recognition. Please note TeeGo does not store this data, we use secure third-party providers to process this data.

d)    Financial Data: Payment card details. Please note that TeeGo does not store payment card details. We use secure third-party payment processors to handle transactions.

e)     Transaction Data: Details about payments to and from you, and products and services you have purchased from us.

f)     Technical Data: Your IP address, login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, and platform. 

g)    Profile Data:

·      Your purchases, orders made by you, your interests, preferences, feedback, and survey responses. 

·      Golfing data, including your history, habits, and performance metrics related to golfing.

·      Relationships to other members, specifically for family plan memberships.

h)    Usage Data: Information about how you use our website, products, and services, including simulator usage data and booking history. 

i)      Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences. 

3.     How We Use Your Data 

3.1  We use your personal data for the following purposes:

a)     Providing and Improving Services: To provide, personalize, and improve our services, including managing bookings, processing payments, ensuring a superior golfing experience for all visitors (members and guests) and providing customer support.

b)    Communication: To send you service-related information, including confirmations, invoices, technical notices, updates, security alerts, and support messages. 

c)     Marketing: To communicate with you about products, services, offers, promotions, and provide news and information we think will be of interest to you (with your consent where required by law). 

d)    Legal Compliance: To comply with applicable laws and regulations.

e)     Access, Security and Safety: To ensure legitimate and timely access to TeeGo and to ensure the safety and security of all golfers at TeeGo.

4.     Sharing Your Data

4.1  We may share your personal data with the following categories of recipients:

a)     Service Providers: Third-party service providers who support our business operations, such as payment processors, IT service providers, and marketing platforms. We have contracts with these providers requiring them to protect your data. 

b)    Golf Simulator Technology Providers: We share data with providers of our golf simulator technology to enable the functioning of the simulators, including tracking your shots, providing game data, and facilitating online features.

c)     Access Control System Providers: We share data with providers of our access control systems, which may include biometric data, to manage facility access and security.

d)    Professional Advisors: Our professional advisors, including lawyers, bankers, auditors, and insurers.

e)     Authorities: Government or regulatory authorities, when required by law or legal process.

f)     Business Transfers: If we sell or transfer all or part of our business, your data may be disclosed to the buyer or transferee.

5.     Data Security

5.1  We have implemented appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. This includes using encryption, access controls, and secure data storage.

6.     Your Rights

6.1 You have the following rights regarding your personal data:

a)     Access: To request access to your personal data and information about how we process it.

b)    Correction: To request correction of inaccurate or incomplete data.

c)     Erasure: To request deletion of your data, subject to certain exceptions.

d)    Objection: To object to the processing of your data, including for direct marketing purposes.

e)     Restriction: To request restriction of processing in certain circumstances.

f)     Data Portability: To request a copy of your data in a portable format.

6.2  To exercise your rights, please contact us using the details in section 11.

7.     Cookies

7.1  Our website uses cookies and similar technologies to distinguish you from other users, enhance your user experience, and analyse how our site is used.

7.2   You can manage your cookie preferences through your browser settings.

8.     Data Retention

8.1  We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

9.     Children's Privacy

9.1.  Occasionally, we provide coaching services and after school clubs for children under 13. We only collect personal data from children under 13 with parental consent.

10.  Changes to This Policy 

10.1We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website or by other communication methods. 

11.  Contact Us

11.1        If you have any questions about this Privacy Policy or our privacy practices, please contact us at: hello@teego.com